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    Frequently Asked Questions

    1. How do I place an order on Shafalie’s Fashions?

      • Simply browse through our website, select the desired items, and add them to your cart. Proceed to checkout, provide shipping details, and make a secure payment to complete your order.

    2. What payment methods are accepted?

      • We use Stripe as our payment processor to accept Visa, Mastercard, and a variety of other credit cards. We also accept payments from Paypal. 

    3. Do you ship internationally?

      • No, we chose to exclusively serve the United states to provide our best services to our customers.

    4. How can I track my order?

      • Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this information to track your order in real-time on our website or the courier company’s platform.

    5. Can I modify or cancel my order after placing it?

      • Unfortunately, once an order is confirmed, modifications or cancellations may not be possible. Please double-check your order before completing the checkout process.

    6. What is your return policy?

      • We understand that sometimes a product might not meet your expectations. Please refer to our Returns & Exchanges policy for detailed information on how to initiate a return and the conditions for eligible returns.

    7. How do I determine the right size for me?

      • Our size chart, available on the measurement page, provides a detailed explanation on how to select your size. If you have specific concerns or need assistance, our customer support team is ready to help guide you.

    8. Are the colors of the products accurate to what is displayed online?

      • While we strive to display accurate colors, variations may occur due to individual monitor settings and lighting conditions during photography. Please refer to product descriptions for additional color details.

    9. Do you offer customizations or made-to-order services?

      • Currently, we do not offer customizations or made-to-order services. Our curated collection is ready-to-wear and designed to showcase the authenticity of Indian ethnic fashion, but we are working on adding this service. Our customers will be the first to know once we can provide this.

    10. How can I contact customer support?

      • Our customer support team is available to assist you. You can reach out to us through the “Contact Us” page on our website, where you’ll find options for our email. We aim to respond to your queries promptly.

    11. Are the products on Shafalie’s Fashions authentic?

      • Yes, Shafalie’s Fashions is committed to authenticity. We collaborate with skilled artisans and follow fair trade practices to ensure that our products are crafted with integrity and respect for our tradition and quality.

    12. Do you have a physical store or showroom?

      • At present, Shafalie’s Fashions operates exclusively as an online platform. This allows us to reach a national audience and offer a seamless shopping experience from the comfort of your home.

    13. How can I stay updated on new arrivals and promotions?

      • To stay in the loop with the latest trends, new arrivals, and exclusive promotions, check out our social media pages. You can also follow us on social media platforms for real-time updates and fashion inspiration.

    14. Are there any ongoing discounts or loyalty programs?

      • Keep an eye on our website and social media channels for information on ongoing discounts and special promotions. Additionally, consider joining our loyalty program to enjoy exclusive benefits and rewards for being a valued customer.

    15. Is my personal information secure when shopping on [Your Store Name]?

      • Absolutely. We prioritize the security and privacy of our customers. Our website is equipped with the latest encryption technology, and we adhere to strict privacy policies to ensure the confidentiality of your personal information. For more details, please review our Privacy Policy.
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