Return and Refund Policy

Last Updated: 12/23/2023

At Shafalie’s Fashions, we strive to provide you with a delightful shopping experience and stand behind the quality and authenticity of our products. This Returns and Refund Policy outlines our procedures to ensure your satisfaction in the rare event that you need to return a product.

1. Returns Policy:

1.1 Eligibility:

  • To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging and tags. Items that show signs of wear, alteration, or damage are not eligible for return. If the item is custom made, we cannot accept a return unless it was damaged upon arrival

1.2 Time Frame:

  • Please initiate the return process within 3 days of receiving your order. After this period, we may not be able to accept your return.

1.3 Return Process:

  • To initiate a return, please send an email to us through our website or social media platform.

1.4 Return Shipping:

  • Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item.

  • 1.5 Return Approval:
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved returns will be processed within 3 business days.

    2. Refund Policy:

    2.1 Refund Process:

    • Approved refunds will be processed using the original payment method. Please note that shipping costs are non-refundable.

    2.2 Partial Refunds:

    • In certain situations, partial refunds may be granted for items with signs of use or damage not due to our error.

    2.3 Refund Time Frame:

    • The time it takes for your refund to be processed may vary depending on your payment method and financial institution. Please allow up to 5 business days for the refund to reflect in your account.

    3. Exchange Policy:

    3.1 Product Exchange:

    • If you wish to exchange an item for a different size or color, please follow the return process, and then place a new order for the desired item on our website.

    3.2 Exchange Eligibility:

    • Exchanges are subject to the same eligibility criteria as returns. The replacement item will be shipped once the returned item is received and approved.

    4. Defective or Incorrect Items:

    4.1 Defective Items:

    • If you receive a defective item, please contact our customer support team at shafalieseastwestfashions@gmail.com within 3 days of receiving your order. We will guide you through the process of returning the item and arrange for a replacement or refund.

    4.2 Incorrect Items:

    • In the rare event that you receive an incorrect item, please notify us immediately. We will rectify the error by arranging for the correct item to be shipped or providing a refund.

    5. Contact Us:

    If you have any questions or concerns about our Returns and Refund Policy, please reach out to our customer support team at shafalieseastwestfashions@gmail.com.

    Thank you for choosing Shafalie’s Fashions. We appreciate your trust, and we are committed to ensuring your satisfaction with our products and services.