- Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item.
- 1.5 Return Approval:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved returns will be processed within 3 business days.
2. Refund Policy:
2.1 Refund Process:
- Approved refunds will be processed using the original payment method. Please note that shipping costs are non-refundable.
2.2 Partial Refunds:
- In certain situations, partial refunds may be granted for items with signs of use or damage not due to our error.
2.3 Refund Time Frame:
- The time it takes for your refund to be processed may vary depending on your payment method and financial institution. Please allow up to 5 business days for the refund to reflect in your account.
3. Exchange Policy:
3.1 Product Exchange:
- If you wish to exchange an item for a different size or color, please follow the return process, and then place a new order for the desired item on our website.
3.2 Exchange Eligibility:
- Exchanges are subject to the same eligibility criteria as returns. The replacement item will be shipped once the returned item is received and approved.
4. Defective or Incorrect Items:
4.1 Defective Items:
- If you receive a defective item, please contact our customer support team at firstname.lastname@example.org within 3 days of receiving your order. We will guide you through the process of returning the item and arrange for a replacement or refund.
4.2 Incorrect Items:
- In the rare event that you receive an incorrect item, please notify us immediately. We will rectify the error by arranging for the correct item to be shipped or providing a refund.
5. Contact Us:
If you have any questions or concerns about our Returns and Refund Policy, please reach out to our customer support team at email@example.com.
Thank you for choosing Shafalie’s Fashions. We appreciate your trust, and we are committed to ensuring your satisfaction with our products and services.