We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition

• This item must not be dyed or sprayed with chemicals (i.e. perfume, oils, etc.)

• Original tags and accessories must be included

• Proof of purchase is required

Certain items may not be eligible for return, including:

• Sale or clearance items

• Personalized or custom-made products

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method

• Processing may take 5-7 business days, depending on your payment provider

Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of delivery with details and photos if applicable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately at shafalieseastwestfashions@gmail.com. We’ll make it right as quickly as possible.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

How to Start a Return

To initiate a return, please contact us at shafalieseastwestfashions@gmail.com with your order number and reason for return. Do not send items back without prior approval.

Contact Us

If you have any questions about our Return, Refund & Exchange Policy, reach out to us at shafalieseastwestfashions@gmail.com.